FREE SHIPPING ACROSS CANADA ON ORDER $75+!

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CUSTOMER SERVICE

**Holiday Shipping**

During the Holiday's please expect longer than normal processing times. Our office and warehouse will be closed many days during this time. Please expect approximately one week for processing your order. We apologize for any inconvenience this may cause.

Please contact us at customerservice@jilyoga.comfor any questions or concerns.

Canada 

Jill Yoga offers FREE SHIPPING across Canada on all orders over $75.00. Orders are shipped via UPS and typically arrive in 3 to 7 business days once order has been processed. All orders under $75.00 will be charged a flat shipping rate of $10.00. Please allow up to 14 business days for orders shipped to remote locations. Please allow up to 2 days for order processing.

All Jill Yoga customers will be provided a tracking number once there order has been processed and shipped.

Jill Yoga will accept orders being shipped to a Canada PO Box but please be aware that these orders will be shipped via Canada Post and will not be provided a tracking number.

 

United States

Please click here for US shipping.

Jill Yoga offers FREE SHIPPING across the continental US on all orders for $100.00. We ship to most USA zip codes however, we do not currently offer shipping to Alaska, Hawaii, or Puerto Rico.

Shipping rates are calculated by order and area. To get an estimated shipping cost you may click here or click on your shopping cart and scroll down to Get Shipping Estimate. Orders are shipped via UPS and typically arrive within 5 to 7 Business days once order has been processed. Please allow up to 14 business day for orders shipped to remote locations. Please allow up to 2 business days for order processing. 

For any questions or concerns please contact us at customerserivce@jillyoga.com.

 

INTERNATIONAL SHIPPING

Jill Yoga is excited to offer shipping to select countries around the world!

International Shipping is available for the following countries. Please click your country to shop!

United Kingdom

Australia

United Arab Emirates

India

If you country is not listed above please contact us for a shipping quote at customerservice@jillyoga.com

 

 

RETURNS

We want you to be happy with your purchase! In the event that a return is required Jill Yoga will accept returns within 30 days of a customer's purchase. Your item must be unused and in its original condition as received with all original packaging.

To make a return please contact us at  customerservice@jillyoga.com  to indicate a return has been sent and the reason for your return. Please enclose the original invoice as received along with the return item or items. All return shipping charges are the responsibility of the purchaser.

 

Please send all returns to:

RANKA/Jill Yoga

7261 Victoria Park Ave.

Markham, Ontario

L3R 2M7

ATTN: RETURNS

 

Refunds will be made to the original method of payment. Please allow up to 14 days for a refund to be processed.

 

Returns for International Orders

If you are making a return from India or United Arab Emirates please click here to review our return policy.

  

EXCHANGES

Jill Yoga will be pleased to accept any exchanges within 30 days of the customers purchase.

To make an exchange please contact us at customerservice@jillyoga.com. Please indicate that this is an exchange, your original order number, what you would like to exchange and the item you would like to exchange it for.

Your exchange will be processed once we have received your original purchase. Your item must be unused and in its original condition as received with all original packaging. The cost of return shipping is the responsibility of the purchaser.  Please send your exchange to:

 

RANKA/Jill Yoga

7261 Victoria Park Ave.

Markham, Ontario

L3R 2M7

ATTN: EXCHANGE

 

Exchanges for International Orders

Orders placed out of India and United Arab Emirates are not eligible for exchanges. However, you are able to return the item(s) and place a new order for the item(s) you would like instead.

 

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