CUSTOMER SERVICE
**Holiday Returns**
Purchases made between November 15th, 2024 to December 24th, 2024 will have an extended return policy up until January 31st, 2024.
Please contact us at customerservice@jillyoga.com for any questions.
SHIPPING
Canada
Jill Yoga offers FREE SHIPPING across Canada on all orders over $75.00. Orders are shipped via UPS or Canada Post and typically arrive in 3 to 7 business days once order has been processed. All orders under $75.00 will be charged a flat shipping rate of $10.00. Please allow up to 14 business days for orders shipped to remote locations. Please allow 2 to 3 business days for order processing.
All Jill Yoga customers will be provided a tracking number once their order has been processed and shipped.
Jill Yoga will accept orders being shipped to a Canada PO Box but please be aware that these orders will be shipped via Canada Post, and some may not be provided a tracking number.
United States
Jill Yoga offers FREE SHIPPING across the continental US on all orders over $75.00. Orders are shipped via Canada Post/USPS or UPS and typically arrive within 5 to 7 business days once order has been processed. Please allow up to 14 business day for orders shipped to remote locations. Please allow 2 to 3 business days for order processing.
Shipping rates on orders under $75.00 will be calculated based on location and order. To get an estimate on shipping cost proceed to the checkout.
Jill Yoga ships to most US zip codes however, we do not currently offer shipping to Hawaii or Puerto Rico.
For any questions or concerns please contact us at customerserivce@jillyoga.com.
INTERNATIONAL SHIPPING
Jill Yoga is excited to offer shipping to select countries around the world!
Please note, International shipping rates will be calculated based on location and order. To get an estimate on shipping cost proceed to the checkout.
Orders are shipped via Post or UPS depending on the shipping option that you choose.
Please be aware of the shipping times when choosing your shipping method/option. Most Post shipping options do not come with tracking unless otherwise noted. Any duties or taxes that are applied upon receiving must be paid by the purchaser.
If you have any questions or concerns regarding shipping please contact us at customerservice@jillyoga.com
RETURNS
We want you to be happy with your purchase! In the event that a return is required Jill Yoga will accept returns within 30 days of a customer's purchase. Your item must be unused and in its original condition as received with all original packaging.
To make a return, submit a return request.
To submit a return request, please click HERE or click on the profile icon on the top of the page.
- Log into your account: Enter your email address associated with your order, click continue, you will then receive an email from Jill Yoga with a six-digit verification code to enter.
- Click the order that you wish to submit a return for.
- Select the items you wish to return.
- Select the reason for your return.
- Click “Submit Request”.
Once your return request is approved, please proceed to shipping your returning items.
Please enclose the original invoice as received along with the return item or items. All return shipping charges are the responsibility of the customer. Please send all returns to:
RANKA/Jill Yoga
7261 Victoria Park Ave.
Markham, Ontario
L3R 2M7
ATTN: RETURNS
Refunds will be made to the original method of payment. Please allow up to 14 days for a refund to be processed.
All hair accessories, swimwear and SALE merchandise are FINAL SALE. No refunds on gift cards
For any questions or concerns please contact us at customerserivce@jillyoga.com.
