CUSTOMER SERVICE
SHIPPING
Canada
Jill Yoga offers FREE SHIPPING across Canada on all orders over $75.00. Orders are shipped via UPS or Canada Post and typically arrive in 3 to 7 business days once order has been processed. All orders under $75.00 will be charged a flat shipping rate of $10.00. Please allow up to 14 business days for orders shipped to remote locations. Please allow 2 to 4 business days for order processing.
All Jill Yoga customers will be provided a tracking number once there order has been processed and shipped.
Jill Yoga will accept orders being shipped to a Canada PO Box but please be aware that these orders will be shipped via Canada Post and some may not be be provided a tracking number.
United States
Please click here for US shipping.
Jill Yoga offers FREE SHIPPING across the continental US on all orders over $100.00 excluding tax. We ship to most USA zip codes however, we do not currently offer shipping to Alaska, Hawaii, or Puerto Rico.
Shipping rates are calculated by order and area. To get an estimated shipping cost you may click here or click on your shopping cart and scroll down to Get Shipping Estimate. Orders are shipped via UPS or Canada Post/USPS and typically arrive within 5 to 7 Business days once order has been processed. Please allow up to 14 business day for orders shipped to remote locations. Please allow 2 to 3 business days for order processing.
For any questions or concerns please contact us at customerserivce@jillyoga.com.
INTERNATIONAL SHIPPING
Jill Yoga is excited to offer shipping to select countries around the world!
Please click here for international shipping
Please note, International shipping rates are calculated by order and area. To get an estimated shipping cost you may click here or click on your shopping cart and scroll down to Get Shipping Estimate.
Orders are shipped via Post or UPS depending on the shipping option that you choose.
Please be aware of the shipping times when choosing your shipping method/option. Most Post shipping options do not come with tracking unless otherwise note. Any duties or taxes that are applied upon receiving must be paid by the purchaser.
If you have any questions or concerns regarding shipping please contact us at customerservice@jillyoga.com
RETURNS
We want you to be happy with your purchase! In the event that a return is required Jill Yoga will accept returns within 30 days of a customer's purchase. Your item must be unused and in its original condition as received with all original packaging. To make a return please contact us at customerservice@jillyoga.com to indicate a return has been sent and the reason for your return. Please enclose the original invoice as received along with the return item or items. All return shipping charges are the responsibility of the purchaser. Please send all returns to:
RANKA/Jill Yoga
7261 Victoria Park Ave.
Markham, Ontario
L3R 2M7
ATTN: RETURNS
Refunds will be made to the original method of payment. Please allow up to 14 days for a refund to be processed.
All hair accessories, swimwear and Sale section items are FINAL SALE. No refunds on gift cards
EXCHANGES
Jill Yoga will be pleased to accept any exchanges within 30 days of the customers purchase.
To make an exchange please contact us at customerservice@jillyoga.com. Please indicate that this is an exchange, your original order number, what you would like to exchange and the item you would like to exchange it for.
Your exchange will be processed once we have received your original purchase. Your item must be unused and in its original condition as received with all original packaging. The cost of return shipping is the responsibility of the purchaser. Please send your exchange to:
RANKA/Jill Yoga
7261 Victoria Park Ave.
Markham, Ontario
L3R 2M7
ATTN: EXCHANGE
